PRIVACY POLICY

Last Updated: 27 September 2026

Welcome to Saraswati Instamart . Saraswati Instamart operates an e-commerce platform through which customers can browse, purchase and receive fashion and clothing products, including apparel, sarees, ethnic wear, accessories and other related products.

This Privacy Policy explains how we collect, use, store, protect and share information when you visit or use our website, place an order, create an account, or otherwise interact with Saraswati Instamart.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal Information

When you create an account, place an order, contact us or use certain services, we may collect:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Account login information
Order and purchase details
Communication preferences
Information that you voluntarily provide when contacting us

B. Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

We generally do not store complete debit card, credit card, UPI PIN, CVV or banking credentials on our own servers. Payment information may be collected and processed directly by the applicable payment gateway or financial service provider according to its own privacy policy and security practices.

C. Device and Usage Information

When you access our website, certain technical information may automatically be collected, such as:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of access
Referring website
Approximate location information
Website usage and interaction information

D. Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies to:

Keep our website functioning properly
Remember your preferences
Maintain shopping carts and sessions
Understand how visitors use our website
Improve website performance
Measure advertising and marketing effectiveness
Provide relevant offers and communications, where permitted

E. Location Information (Mandatory Precise Location)

To provide instant and hyper-local product delivery, Saraswati Instamart requires access to your precise location (GPS coordinates). When you place an order, accessing your device’s current location is necessary to verify serviceability, route local courier partners, and ensure accurate doorstep delivery to your exact location. Without access to your precise location, the app cannot process delivery orders. We only access this location data in the foreground while you are using the app and do not track your location in the background when the app is closed.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

2. How We Use Your Information

We may use the information we collect to:

Create and manage your customer account
Process and fulfil your orders
Arrange product delivery
Process refunds, returns and cancellations
Process payments through authorised payment providers
Send order confirmations and delivery updates
Respond to customer support requests
Communicate with you about your orders
Improve our website, products and services
Personalise your shopping experience
Detect and prevent fraud, abuse and unauthorised activities
Maintain website security
Analyse website traffic and customer behaviour
Send promotional communications where you have permitted or where otherwise legally permitted
Comply with applicable laws, regulations and legal obligations
Detect and verify your precise delivery location via device GPS to enable order fulfillment, verify service zone coverage, and ensure accurate physical delivery by our delivery partners.

3. Sharing of Information

We do not sell your personal information to third parties for money.

However, we may share necessary information with trusted service providers and other parties where required to operate our business, including:

Payment gateways and payment processors
Courier and logistics partners
Website hosting and technology providers
Customer support and communication service providers
Analytics and advertising service providers
IT, security and fraud-prevention providers
Professional advisers, auditors or legal service providers
Government authorities or law-enforcement agencies where legally required

We share only information that is reasonably necessary for the relevant purpose, subject to applicable law.

4. Order and Delivery Information

To fulfil your purchase, we may provide necessary customer information, such as your name, mobile number and delivery address, to our logistics and delivery partners.

These details may be used solely or primarily for purposes such as:

Delivering your order
Contacting you regarding delivery
Confirming delivery
Handling returns or exchanges

5. Marketing Communications

Subject to applicable law and your preferences, we may contact you through email, SMS, WhatsApp, telephone calls, push notifications or other communication channels regarding:

New products
Discounts and offers
Sales and promotions
New collections
Other Saraswati Instamart updates

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential transactional communications, such as order confirmations, payment notifications, shipping updates and information relating to your account or purchases.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorisation.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing our products and services
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal, tax and accounting obligations
Enforcing our agreements

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

8. Children’s Privacy

Our website is intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, applications, payment providers, social media platforms, advertising services or other services.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request information about personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a privacy-related complaint or grievance

How to Request Account & Data Deletion:

Users can request the permanent deletion of their Saraswati Instamart account and associated personal data at any time. To request deletion, you can email us at saraswatiinstamart@gmail.com with the subject line “Account Deletion Request” from your registered email address or contact us at +91-9693242753. Upon receipt and verification, your account and all non-transactional personal data will be permanently deleted from our active databases within 30 days, except records required to be retained by applicable Indian tax and financial laws.

To exercise an applicable privacy right, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests in order to protect your account and personal information.

11. Grievance and Privacy Requests

If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact our privacy/grievance contact:

Saraswati Instamart
Email: saraswatiinstamart@gmail.com
Phone: 9693242753
Address: S.V. Palace, Dih Gawpur, Samastipur, Bihar

We will make reasonable efforts to respond to privacy-related requests within the time period required under applicable law.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this page periodically.

Your continued use of our website after an updated Privacy Policy becomes effective may be subject to the updated policy, to the extent permitted by applicable law.

13. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy or the handling of personal information shall be subject to the applicable jurisdiction of the courts having jurisdiction over Saraswati Instamart’s business, subject to applicable law.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us: