RETURN & REFUND POLICY

Last Updated: 08 October 2026

Thank you for shopping with Saraswati Instamart. We want you to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement subject to the terms below.

1. Return Eligibility

You may request a return or replacement if:

You received a damaged or defective product.
You received the wrong product, size, colour, design, or variant.
The product received is materially different from the product ordered.
The product is eligible for return as specified on its product page.

To be eligible for a return, the product should generally:

Be unused and unworn.
Be in its original condition.
Have all original tags, labels and packaging intact.
Include accessories, invoices and other items supplied with the product, where applicable.
Not have been washed, altered, stained, damaged or misused.

Products returned without their original packaging, tags or accessories may be rejected.

2. Return Period

Return/Exchange requests must be submitted within next day 9:00 AM from the date of delivery.

For certain products, a different return period or a “Non-Returnable” condition may apply. The product-specific return terms displayed on the website shall apply to such products.

We recommend checking your product immediately after delivery.

3. Non-Returnable Products

For hygiene, safety, customisation or other business reasons, certain products may not be eligible for return.

Examples may include:

Products specifically marked as non-returnable.
Customised or personalised products.
Products that have been worn, washed, altered or damaged after delivery.
Products without original tags or packaging.
Products damaged due to improper use or handling by the customer.
Products returned after the applicable return period.
Certain innerwear, accessories or other products where return restrictions are specified on the product page.
Grocery, Fruits & vegetables

The exact return eligibility of a product will be communicated on its product page, where applicable.

4. How to Request a Return

To request a return, please contact us through our customer support channel:

Email: saraswatiinstamart@gmail.com
Phone/WhatsApp: 9693242753

Please provide:

Order number
Customer name
Product name
Reason for return
Clear photographs/videos of the product, packaging and shipping label, where applicable

For damaged, defective or incorrect products, photographs or videos may be requested to help us verify the issue.

After reviewing your request, we will inform you whether the return has been approved and provide the applicable return instructions.

5. Return Pickup

Where applicable, Saraswati Instamart or its logistics partner may arrange a return pickup from the delivery address.

Return pickup availability may depend on your location and courier service availability.

If pickup is not available, we may provide alternative return instructions.

The returned product may be inspected after it reaches us. Approval of a return request does not necessarily guarantee a refund if the product fails to meet the return conditions.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and preferably within 24 hours of delivery.

Please keep the original packaging and product in the condition in which it was received until we provide further instructions.

After verification, we may offer, depending on availability and applicable circumstances:

Replacement of the product;
Exchange for an eligible product; or
Refund of the eligible amount.

7. Exchanges

Exchange requests may be accepted for eligible products subject to:

Product availability;
Applicable return period;
Product condition;
Size/colour/variant availability; and
Other conditions communicated by Saraswati Instamart.

If the requested replacement is unavailable, we may provide another applicable resolution, including a refund where appropriate.

8. Refund Policy

Once a returned product has been received and successfully inspected, we will process the eligible refund.

Refunds may be issued through the original payment method or another appropriate method, depending on the payment method used for the order and applicable circumstances.

The refund processing time may generally take 5–10 business days after approval, depending on the payment gateway, bank or financial institution.

For Cash on Delivery (COD) orders, we may request valid bank account/UPI details or use another available refund method.

9. Shipping Charges

Unless otherwise stated:

Original shipping/delivery charges may be non-refundable.
If the return is due to a damaged, defective or incorrect product attributable to us, applicable return shipping charges may be borne by Saraswati Instamart.
If the return is requested before delivery for reasons such as change of mind, incorrect selection or other customer-related reasons, return shipping charges may apply.

The applicable charges, if any, will be communicated to the customer before processing the return.

10. Partial Refunds

In certain situations, only a partial refund may be provided, subject to applicable law and our assessment.

This may include situations where:

. Only part of an order is eligible for refund.

11. Cancellation of Orders

Orders may be cancelled before dispatch, subject to the order status and our applicable cancellation rules.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.

For prepaid orders that are successfully cancelled, eligible refunds will be processed through the applicable payment method.

12. Failed or Refused Delivery

If a customer refuses delivery, provides an incorrect/incomplete address, or is unavailable to receive the order after repeated delivery attempts, the order may be returned to us.

Any refund or re-delivery in such circumstances will be subject to our assessment and applicable shipping or handling charges.

13. Product Inspection

All returned products may be inspected before a replacement, exchange or refund is approved.

We reserve the right to reject a return where the returned product does not meet the eligibility requirements described in this policy, subject to applicable law.

14. Refund Delays

If your refund has been approved but has not appeared in your account within the expected period, please first check with your bank or payment provider.

If the amount is still not received, please contact us with your order and refund details so that we can assist you.

15. Changes to This Policy

Saraswati Instamart may update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

The policy applicable to an order will generally be determined based on the terms applicable at the time of purchase, subject to applicable law.

16. Contact Us

For questions, return requests, replacement requests or refund-related concerns, please contact:

Saraswati Instamart
Email: saraswatiinstamart@gmail.com
Phone/WhatsApp: 9693242753
Address: S.V. Palace, Dih Gawpur, Samastipur, Bihar

We will make reasonable efforts to assist you and resolve eligible return and refund requests as efficiently as possible.